Troubleshoot is a fast-paced co-operative shooter that consists primarily of a team of players working together to take down a large enemy/boss. Players must work together as bosses cannot be brought down by normal means, but only by attacking tactical points and areas. Players employ a various array of high-tech weaponry including standard issue assault rifles, sniper rifles, rocket launchers, and many unique weapon types specific to the Troubleshoot universe. When not battling monsterous enemies, players can customize their "class," whether they want to be right in the face of the monster, or want to play a support role for others. Troubleshoot is backed by an extremely deep RPG-type system, where players are given freedom to customize their character in nearly every sense, from weapons to equipment to special abilities and perks. Additional unlocks are awarded through a skill-based achievement system, constantly rewarding players for their improvement and successes.

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