Exactly what it says on the box: a lightly filtered experienced pulled from my day job in a customer service call center, made interactive in a point-&-click format. Lose politely, or lose spectacularly; the choice is yours.
As a game, this game would probably be a 3.
As an experience, however, it gets at least a 7. It feels like it represents the type of stuff you would have to put up with in a call center well and does it with a certain amount of personality.