Post news RSS Support and New Payment Options

Sometimes we mess up things here at Mojang. Remember when I wrote about our new ticket support on zendesk? Well, we failed miserably to give you proper support. So this is a new attempt. Since 98% of all the tickets we get are about people forgetting their username (aka not premium any more, user doesn't exist or “hacked”) we have made this automated for you now.

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Sometimes we mess up things here at Mojang. Remember when I wrote about our new ticket support on zendesk? Well, we failed miserably to give you proper support. So this is a new attempt. Since 98% of all the tickets we get are about people forgetting their username (aka not premium any more, user doesn't exist or “hacked”) we have made this automated for you now.

From Minecraft.net you can reach the new support by click the Help-tab and then on account support and see that we have put up a new automated support. This will help those 98% of all you having issues with your account. You will be able to request all the usernames registered on your email and you will get a list with information about your accounts. So from now on, please go through the support system since the emails you have sent to us before will all be reset and can be resolved by the new system. Sending emails to the regular payment/support mail will give an automated reply and link to the support system. I do really hope this will work, if not, we will figure out something new to help you out.

New Payment Options

We have now added over 100 payment options through MoneyBookers and PayPal! Depending on what country you are in, you can now do bank transfers and some other neat stuff. I know you with Amex and you in Germany and Poland will not encounter so much trouble with paying now. Also, just like I have stated before, don't purchase gift codes from other sites since we don't give you any support and can't guarantee that they work. We will test these payment options out and see how it works. If we think we need to put in more options we will :) We want to make sure you guys feel comfortable with what we have.

(Mojang blog link)

Comments
Bolognius_Maximus
Bolognius_Maximus

Awesome work, maybe now I can buy it too! South Africa always lags behind a bit. I've been following you guys since the days before alpha and now's my chance!

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Pvt_Pirate
Pvt_Pirate

with only a bank account and no paypal i couldnt buy it as of yet, BUT I WILL NOW! :)

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Pvt_Pirate
Pvt_Pirate

:( damn i hate reading "Terms of use" etc.

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SteveZombie
SteveZombie

Nobody ever does.

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MODupper
MODupper

Neither me:P

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flatline22
flatline22

switch them around so "me" goes first, no pun intended.

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unknow5763
unknow5763

cool know i can buy it thanks you for doing all this
ps original kinda sucked :)

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ShogunAssassin50
ShogunAssassin50

did you guys add a payment method for mobile? cause if you do i would love to pay via mobile bill i personally dont trust billing, credit, or anything like that. i dont trust my money with no one

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deathparadeNL
deathparadeNL

can you like add it so i dont have to connect my credit card which none in my family has...

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