If you get multiple CTDs upon boot, or when starting the first mission, or you start with only four soldiers, or see graphical glitches with some of the new weapons, try the following steps:
- Go to C:/Users/YOUR WINDOWS USERNAME/Documents/My Games/XCOM - Enemy Within/XComGame/Config
- Delete all files in that directory.
- Start the game and see if it works.
- Go to C:/Program Files (x86)/Steam/SteamApps/common/XCom-Enemy-Unknown/XEW/XComGame/CookedPCConsole. (This may vary if you have a nontraditional Steam installation.)
- Look for the files XComGame.upk.uncompressed_size, XComStrategyGame.upk.uncompressed_size and Engine.upk.uncompressed_size. If they are present, delete them.
- Start the game and see if it works.
- If not, Go to C:/Users/YOUR WINDOWS USERNAME/Documents/My Games/XCOM - Enemy Within/XComGame/SaveData
- Delete or rename the file profile.bin and start the game. You may have to re-set your graphics and other settings ingame after this.
- Start the game and see if it works.
- Install Long War EW again, over the current copy. This will probably make the included uninstaller not work, so you'll have to verify back to vanilla via Steam to uninstall.
If you are getting slowdowns in plays or CTDs when loading user settings, try the following:
- Delete old savegames you aren't using anymore
- Turn off cloud synchronization of your saves
- Play in offline mode
If those steps don't work, please check the extended troubleshooting file in your XCOM directory and any bugfixes (on the Nexus forums). If your issue isn't listed, we want detailed feedback on all of those things on the Long War EW feedback forum. Make sure you post your difficulty level, any Second Wave options you are using, and whether you started a campaign under this version, or a prior one. If you have a CTD, please follow the instructions in the readme for reporting crash logs to us.
