Post tutorial Report RSS Desura Error Help

Desura is a very complex application and even though we aim for Desura to be crash free and glitch free as possible, its not always a reality.

Posted by on - Basic QA/Testing

What to do if Desura Crashes:

Desura has an automatic crash dump producing processes in it. If Desura crashes it will produce a dump in the Desura common application folder. The dump file contains the last things Desura did before the crash. These dumps are used by the developers to fix crashes and are automatically submitted (you can also turn this off in the settings menu).

If Desura keeps on crashing before login the best way to try and solve this is to force an update. In the start menu, goto the Desura folder and select the link Desura (force update). This will redownload the latest public release.

What to do if Desura Hangs:

If Desura hangs (becomes unresponsive or takes 100% cpu and does nothing) the best thing you can do is to send us a manual crash dump.

Go to the folder where Desura is installed (Default is C:\program files\Desura) and run the program dumpgen.exe. This will generate a dump of Desura and compress it and upload it to Desura servers for the developers to analyze.

You will have to kill Desura via Task manager (ctrl + shift + esc) after otherwise you wont be able to restart Desura.

What to do if an error occurred:

If Desura did something you didnt expect or didnt do something you expected the best way to let us know is via the forums.

Comments
sappy_nirv_bg
sappy_nirv_bg

It's good to see such a tutorial.

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hilmart
hilmart

No problems for me so far. No freezing, crashing or any sort of that.
Loving it so far :)
Windows 7 64-bit

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jjawinte
jjawinte

No troubles here either. All's well on 7. A well constructed app..

This information should be quite helpful to users and staff alike.

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TKAzA Staff
TKAzA

Good to hear lads.

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Mr.John Online
Mr.John

Addition: If your using x64bit, look for Desura.exe*32, and I hope the devs get a 64bit desura :D:D

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AmericaFuckYeah!
AmericaFuckYeah!

I can't find any other mods on Moddb because of desura :(

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threeboyz
threeboyz

Hi i really need help. i downloaded 3079 and when i click it nothing happens. please help me. thank you

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undead3way
undead3way

im downloading cry of fear i dled it n when i variafied the download it has an error anyone kn ow why? yes i own half life

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Ravenclawe
Ravenclawe

Failed to create Pipeline what do i do????

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rolofunk
rolofunk

help i tried installing cry of fear and it was validating the files but it said There was an error during the validation process and it has been stopped.: Failed to open the file 'C:\Program Files\Desura\Cache\mods\11147\\b2225_m1.mcf' [9.3] and i want to change the target to "E:\" so i need halp wit dis and i do own half life and mah e-mail is rolofunk@gmail.com

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fishgut
fishgut

i just downloaded Erire and whenever i hit "Launch" nothing happens. Any ideas?

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Wanabesafa
Wanabesafa

What do I do if forcing an update doesn't work?

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HydroWight
HydroWight

That happened to me and I uninstalled and re-installed it and it worked

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apeguy21
apeguy21

I did that and it still didnt work any ideas?

(edit)forget it got it working

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Guest
Guest

I've tried doing the force update and it keeps giving me the error after atempting login. Nothing is working and the forums arn't being responsive.

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McKilluh
McKilluh

bf1942 desert combat crashes and kicks me out of game every time i click load map????????

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jo291
jo291

I forced a update but it still keeps crashing.

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Samtheman412
Samtheman412

I uninstalled and reinstalled desura many times, and my computer says that this app cannot work on this pc. PLEASE HELP!!!

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ComradeOgilvy
ComradeOgilvy

I'm having the same problem as SamtheMan412. I downloaded desura and it hasnt gotten past trying to update yet.

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ruben0981
ruben0981

For the past few days, (probably longer) I havent been able to install games. This is what I get... Dropbox.com
I have contacted support and Ill I get is, uninstall and re install.
I have uninstalled, deleted everything from Desura, and re installed a fresh copy, but nothing, nada
Please help!

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Guest
Guest

I have Desura, and have had it for nearly a year. Today when I tried downloading Half-Life 2:Wars mod for Half-Life 2, Desura began crashing. It continuously came with the message "An error has occurred that is preventing Desura from running correctly. Restarting Desura should allow you to continue, otherwise you can clean your Desura install by forcing an update." I have restarted and force updated. I even re-installed it. Now the only way to use Desura is to play Offline, but HL2:W never finished installing, so yeah.

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Guest
Guest

When I try to login, it stands an error caused desura to not work, then it stands that I can either force and updtade or restart, but neither one of them is working, after uptade it still dosent work and I get the same message and restart dosent work either.

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HydroWight
HydroWight

Try uninstalling it and then install desura again

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Kasra22
Kasra22

Love Desure keep's me going on , had only one crash still trying to cover it happend since yesterday for the rest Desura is top!
Anyone want's play along add me on Desura !!
Grtz.

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elijahablue
elijahablue

how do i fnd istalled games that are on steam?

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DEAD-Al_x
DEAD-Al_x

go in desura settings, games, and click on the blue text (find games installed), im not shure if steam being opened changes anything.. but i think you have to have those games already downloaded and installed...

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armand10
armand10

playing ASA...great game, however, starting to get "Automation Error" when playing. My system is more
than enough to handle game......... Could it be a Windows Media Player problem? Does Adventure Maker
need to be installed? thx, Armand10

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