Desura is a very complex application and even though we aim for Desura to be crash free and glitch free as possible, its not always a reality.

Posted by lodle on Jan 20th, 2010
Basic QA/Testing.

What to do if Desura Crashes:

Desura has an automatic crash dump producing processes in it. If Desura crashes it will produce a dump in the Desura common application folder. The dump file contains the last things Desura did before the crash. These dumps are used by the developers to fix crashes and are automatically submitted (you can also turn this off in the settings menu).

If Desura keeps on crashing before login the best way to try and solve this is to force an update. In the start menu, goto the Desura folder and select the link Desura (force update). This will redownload the latest public release.

What to do if Desura Hangs:

If Desura hangs (becomes unresponsive or takes 100% cpu and does nothing) the best thing you can do is to send us a manual crash dump.

Go to the folder where Desura is installed (Default is C:\program files\Desura) and run the program dumpgen.exe. This will generate a dump of Desura and compress it and upload it to Desura servers for the developers to analyze.

You will have to kill Desura via Task manager (ctrl + shift + esc) after otherwise you wont be able to restart Desura.

What to do if an error occurred:

If Desura did something you didnt expect or didnt do something you expected the best way to let us know is via the forums.

Post comment Comments
sappy_nirv_bg Jan 21 2010 says:

It's good to see such a tutorial.

+4 votes     reply to comment
hilmart Jan 21 2010 says:

No problems for me so far. No freezing, crashing or any sort of that.
Loving it so far :)
Windows 7 64-bit

+2 votes     reply to comment
jjawinte Jan 22 2010 says:

No troubles here either. All's well on 7. A well constructed app..

This information should be quite helpful to users and staff alike.

+2 votes     reply to comment
TKAzA Staff
TKAzA Jan 24 2010 says:

Good to hear lads.

+2 votes   reply to comment
Mr.John Jan 25 2010 says:

Addition: If your using x64bit, look for Desura.exe*32, and I hope the devs get a 64bit desura :D:D

+2 votes     reply to comment
AmericaFuckYeah! Jan 2 2011 says:

I can't find any other mods on Moddb because of desura :(

+2 votes     reply to comment
threeboyz Jan 27 2012 says:

Hi i really need help. i downloaded 3079 and when i click it nothing happens. please help me. thank you

+1 vote     reply to comment
undead3way Apr 13 2012 says:

im downloading cry of fear i dled it n when i variafied the download it has an error anyone kn ow why? yes i own half life

+1 vote     reply to comment
Ravenclawe May 9 2012 says:

Failed to create Pipeline what do i do????

+1 vote     reply to comment
rolofunk Sep 27 2012 says:

help i tried installing cry of fear and it was validating the files but it said There was an error during the validation process and it has been stopped.: Failed to open the file 'C:\Program Files\Desura\Cache\mods\11147\\b2225_m1.mcf' [9.3] and i want to change the target to "E:\" so i need halp wit dis and i do own half life and mah e-mail is

+1 vote     reply to comment
fishgut Oct 12 2012 says:

i just downloaded Erire and whenever i hit "Launch" nothing happens. Any ideas?

+1 vote     reply to comment
Wanabesafa Dec 8 2012 says:

What do I do if forcing an update doesn't work?

+2 votes     reply to comment
HydroWight Jun 1 2013 replied:

That happened to me and I uninstalled and re-installed it and it worked

+1 vote     reply to comment
apeguy21 Jun 19 2013 replied:

I did that and it still didnt work any ideas?

(edit)forget it got it working

+1 vote     reply to comment
Guest Dec 13 2012 says:

I've tried doing the force update and it keeps giving me the error after atempting login. Nothing is working and the forums arn't being responsive.

+1 vote     reply to comment
McKilluh Jan 18 2013 says:

bf1942 desert combat crashes and kicks me out of game every time i click load map????????

+1 vote     reply to comment
jo291 Feb 28 2013 says:

I forced a update but it still keeps crashing.

+1 vote     reply to comment
Samtheman412 Mar 3 2013 says:

I uninstalled and reinstalled desura many times, and my computer says that this app cannot work on this pc. PLEASE HELP!!!

+1 vote     reply to comment
ComradeOgilvy Mar 3 2013 says:

I'm having the same problem as SamtheMan412. I downloaded desura and it hasnt gotten past trying to update yet.

+1 vote     reply to comment
ruben0981 Mar 22 2013 says:

For the past few days, (probably longer) I havent been able to install games. This is what I get...
I have contacted support and Ill I get is, uninstall and re install.
I have uninstalled, deleted everything from Desura, and re installed a fresh copy, but nothing, nada
Please help!

+1 vote     reply to comment
Guest Apr 17 2013 says:

I have Desura, and have had it for nearly a year. Today when I tried downloading Half-Life 2:Wars mod for Half-Life 2, Desura began crashing. It continuously came with the message "An error has occurred that is preventing Desura from running correctly. Restarting Desura should allow you to continue, otherwise you can clean your Desura install by forcing an update." I have restarted and force updated. I even re-installed it. Now the only way to use Desura is to play Offline, but HL2:W never finished installing, so yeah.

+1 vote     reply to comment
Guest May 1 2013 says:

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HydroWight Jun 1 2013 replied:

Try uninstalling it and then install desura again

+1 vote     reply to comment
Kasra22 Jun 9 2013 says:

Love Desure keep's me going on , had only one crash still trying to cover it happend since yesterday for the rest Desura is top!
Anyone want's play along add me on Desura !!

+2 votes     reply to comment
elijahablue Jul 8 2013 says:

how do i fnd istalled games that are on steam?

+2 votes     reply to comment
DEAD-Al_x Oct 11 2013 replied:

go in desura settings, games, and click on the blue text (find games installed), im not shure if steam being opened changes anything.. but i think you have to have those games already downloaded and installed...

+1 vote     reply to comment
armand10 Oct 13 2013 says:

playing ASA...great game, however, starting to get "Automation Error" when playing. My system is more
than enough to handle game......... Could it be a Windows Media Player problem? Does Adventure Maker
need to be installed? thx, Armand10

+1 vote     reply to comment
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