Report article RSS Feed Desura Error Help

Desura is a very complex application and even though we aim for Desura to be crash free and glitch free as possible, its not always a reality.

Posted by lodle on Jan 20th, 2010
Basic QA/Testing.

What to do if Desura Crashes:

Desura has an automatic crash dump producing processes in it. If Desura crashes it will produce a dump in the Desura common application folder. The dump file contains the last things Desura did before the crash. These dumps are used by the developers to fix crashes and are automatically submitted (you can also turn this off in the settings menu). 

If Desura keeps on crashing before login the best way to try and solve this is to force an update. In the start menu, goto the Desura folder and select the link Desura (force update). This will redownload the latest public release.

What to do if Desura Hangs:

If Desura hangs (becomes unresponsive or takes 100% cpu and does nothing) the best thing you can do is to send us a manual crash dump.

Go to the folder where Desura is installed (Default is C:\program files\Desura) and run the program dumpgen.exe. This will generate a dump of Desura and compress it and upload it to Desura servers for the developers to analyze.

You will have to kill Desura via Task manager (ctrl + shift + esc) after otherwise you wont be able to restart Desura.

What to do if an error occurred:

If Desura did something you didnt expect or didnt do something you expected the best way to let us know is via the forums.

Post comment Comments
sappy_nirv_bg
sappy_nirv_bg Jan 21 2010, 6:26am says:

It's good to see such a tutorial.

+4 votes     reply to comment
hilmart
hilmart Jan 21 2010, 3:36pm says:

No problems for me so far. No freezing, crashing or any sort of that.
Loving it so far :)
Windows 7 64-bit

+2 votes     reply to comment
jjawinte
jjawinte Jan 22 2010, 9:48pm says:

No troubles here either. All's well on 7. A well constructed app..

This information should be quite helpful to users and staff alike.

+2 votes     reply to comment
TKAzA
TKAzA Jan 24 2010, 5:50pm says:

Good to hear lads.

+2 votes     reply to comment
Mr.John
Mr.John Jan 25 2010, 9:04am says:

Addition: If your using x64bit, look for Desura.exe*32, and I hope the devs get a 64bit desura :D:D

+2 votes     reply to comment
AmericaFuckYeah!
AmericaFuckYeah! Jan 2 2011, 5:44pm says:

I can't find any other mods on Moddb because of desura :(

+2 votes     reply to comment
threeboyz
threeboyz Jan 27 2012, 7:49pm says:

Hi i really need help. i downloaded 3079 and when i click it nothing happens. please help me. thank you

+1 vote     reply to comment
undead3way
undead3way Apr 13 2012, 3:51am says:

im downloading cry of fear i dled it n when i variafied the download it has an error anyone kn ow why? yes i own half life

+1 vote     reply to comment
Ravenclawe
Ravenclawe May 9 2012, 12:13pm says:

Failed to create Pipeline what do i do????

+1 vote     reply to comment
rolofunk
rolofunk Sep 27 2012, 9:39pm says:

help i tried installing cry of fear and it was validating the files but it said There was an error during the validation process and it has been stopped.: Failed to open the file 'C:\Program Files\Desura\Cache\mods\11147\\b2225_m1.mcf' [9.3] and i want to change the target to "E:\" so i need halp wit dis and i do own half life and mah e-mail is rolofunk@gmail.com

+1 vote     reply to comment
fishgut
fishgut Oct 12 2012, 3:07pm says:

i just downloaded Erire and whenever i hit "Launch" nothing happens. Any ideas?

+1 vote     reply to comment
Wanabesafa
Wanabesafa Dec 8 2012, 9:09pm says:

What do I do if forcing an update doesn't work?

+2 votes     reply to comment
HydroWight
HydroWight Jun 1 2013, 10:21am replied:

That happened to me and I uninstalled and re-installed it and it worked

+1 vote     reply to comment
apeguy21
apeguy21 Jun 19 2013, 9:36pm replied:

I did that and it still didnt work any ideas?

(edit)forget it got it working

+1 vote     reply to comment
Guest
Guest Dec 13 2012, 6:45pm says:

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McKilluh
McKilluh Jan 18 2013, 1:24am says:

bf1942 desert combat crashes and kicks me out of game every time i click load map????????

+1 vote     reply to comment
jo291
jo291 Feb 28 2013, 7:37pm says:

I forced a update but it still keeps crashing.

+1 vote     reply to comment
Samtheman412
Samtheman412 Mar 3 2013, 1:44am says:

I uninstalled and reinstalled desura many times, and my computer says that this app cannot work on this pc. PLEASE HELP!!!

+1 vote     reply to comment
ComradeOgilvy
ComradeOgilvy Mar 3 2013, 10:58am says:

I'm having the same problem as SamtheMan412. I downloaded desura and it hasnt gotten past trying to update yet.

+1 vote     reply to comment
ruben0981
ruben0981 Mar 22 2013, 6:32pm says:

For the past few days, (probably longer) I havent been able to install games. This is what I get... Dropbox.com
I have contacted support and Ill I get is, uninstall and re install.
I have uninstalled, deleted everything from Desura, and re installed a fresh copy, but nothing, nada
Please help!

+1 vote     reply to comment
Guest
Guest Apr 17 2013, 6:54pm says:

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Guest May 1 2013, 7:13am says:

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HydroWight
HydroWight Jun 1 2013, 10:24am replied:

Try uninstalling it and then install desura again

+1 vote     reply to comment
Kasra22
Kasra22 Jun 9 2013, 6:16pm says:

Love Desure keep's me going on , had only one crash still trying to cover it happend since yesterday for the rest Desura is top!
Anyone want's play along add me on Desura !!
Grtz.

+2 votes     reply to comment
elijahablue
elijahablue Jul 8 2013, 1:38pm says:

how do i fnd istalled games that are on steam?

+2 votes     reply to comment
DEAD-Al_x
DEAD-Al_x Oct 11 2013, 4:31pm replied:

go in desura settings, games, and click on the blue text (find games installed), im not shure if steam being opened changes anything.. but i think you have to have those games already downloaded and installed...

+1 vote     reply to comment
armand10
armand10 Oct 13 2013, 1:48pm says:

playing ASA...great game, however, starting to get "Automation Error" when playing. My system is more
than enough to handle game......... Could it be a Windows Media Player problem? Does Adventure Maker
need to be installed? thx, Armand10

+1 vote     reply to comment
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