jacksonj04

0 comments by jacksonj04 on Aug 9th, 2008 digg this super bookmark

As one of the more senior staff members here at Mod DB, I'm on the receiving end of any messages sent to us through our contact page on the basis that whichever of the senior staff is there first can handle any problems. We get all kinds of stuff through our contact page, most of which are genuinely issues which we have to handle or help with such as broken permissions (We still get them from the v4 changeover where people haven't updated the profile in ages), people asking sensible questions about things, people needing hand-holding through various site processes and so on.

Occasionally we get people trying to skip the auth queues with messages like "i click ok on my news but its not on front page y?", and they are politely told to go back and wait and we'll get around to their content in turn. We can put up with this because it's a simple response within the remit of what we do.

Now there seems to be the occasional new type of contact to contend with - people seeking tech support for a mod. We don't provide tech support for mods, because although we are amazing we cannot know everything about every mod we get asked to support and people usually choose really obscure ones. You may say "Just tell them you don't do tech support", which we do quite happily. The trouble is that all the staff are helpful people who not only say "We don't do tech support" but also say "However, the mod team which you can contact at [link] will do". Since we don't know how to contact every support team off the top of our heads, it takes time to look up the mod in our index, visit their website and find out how to get in touch with them.

Finally, there's the worst kind of message which usually runs along the lines of "i don't know how 2 install ur mod can u help plz thx". We can't do anything with that other than write a reply patiently explaining that we don't make mods, we don't know which mod they're talking about and we can't help them at all without a bit more information.

Please, help our sanity by not using the contact page to ask for mod-specific support. Anything to do with the site we're more than happy to deal with as it stops the monotony of cleaning stuff up around the site, but we just can't do mod specific support!